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Call Centers Tailor made Call Centers
Best in class solutions We offer enterprise "Best in class" solutions for all budgets
Software Engineering Design and implementation of enterprise applications for your call center
Platform integration Seamessly integration for infrastructure for data and telephony layers
Network and infrastructure Design and implementation of enterprise networks
First Class Support Xspanding your needs with First Class Support

IVR Experience Portal

Details: Published: Tuesday, 26 August 2014 23:43

The latest innovations in contact center and context-based communications have ushered in a new era of customer collaboration, where dynamic real-time orchestration of every customer’s interaction, across all modes and media, is now possible. Experience Portal is Avaya’s latest generation of our multiple award winning Avaya Voice Portal. It helps organizations automate and centrally manage multimedia self service and integrated voice response (IVR) applications. From inbound to outbound automated customer care, Experience Portal can help your organization reach a new level of customer satisfaction and business competitive advantage.

Attachments:
Brochure	[ ]	755 kB

Workforce Optimization

Details: Published: Tuesday, 26 August 2014 23:44

Avaya Workforce Optimization helps businesses balance efficiency and effectiveness by using the contact center strategically rather than just as an organization that fields calls. Not only does Workforce Optimization give businesses a better understanding of customer satisfaction and dissatisfaction, it offers intelligent insights that allow the business to operate more efficiently. Processes that were cumbersome and caused dissatisfaction can readily be identified, modified and addressed by businesses. Agents who are not getting the proper training or assisting customers appropriately can be identified and coached. The Workforce Optimization solution provides businesses with a deeper and more meaningful look at customer interactions.